Date posted

April 22, 2025

Closing date

May 17, 2025

Hiring location

Dubai

Job Type

Full time

Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues.
Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability.
Monitor and support daily IT operations for business continuity.
Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X).
Address client inquiries effectively and ensure excellent communication for issue resolution.
Document technical issues, solutions, and standard procedures for knowledge sharing.
Collaborate with Tier 2 and Tier 3 support teams for escalations.
Assist with onboarding of new employees and provide technical orientation and support.
Participate in IT projects including upgrades, migrations, and implementation of new technologies.

Requirements

- Microsoft Azure, Exchange, O365 Administration
- Microsoft End-Point, RDP, SCCM
- Hyper-V, VMWare, Citrix
- Linux, MAC OS X
- Uni-Flow and network printing systems
- Ticketing systems and SLA tracking
Strong experience in troubleshooting, diagnostics, and problem-solving.
Familiarity with infrastructure deployment and monitoring.
Proficiency in both hardware and software support environments.
Clear and effective communication skills with the ability to translate technical terms to non-technical users.
Demonstrated leadership in handling escalated issues and mentoring junior team members.
- Excellent interpersonal and customer service skills
- Time management and ability to prioritize
- Adaptability in a fast-paced, changing environment
- Team collaboration and leadership potential
- High attention to detail and technical documentation skills

Worknoon

Support Engineer