Netomi, formerly msg.ai, is an American artificial intelligence company and developer of human–computer interaction technologies.

An AI-first customer service platform that enables companies to deliver the highest quality customer experiences, founded in May 2015 by Puneet Mehta, Netomi was recruited by the global media and advertising agency, Universal McCann, to assist clients Heinz and BMW.

Netomi is a provider of AI-first customer experience designed for the Relationship Economy. Netomi’s AI-powered virtual agents automatically resolve 80% of routine customer service inquiries, decreasing resolution time, increasing customer satisfaction and support quality, while reducing costs. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Mateo and has offices in New York, Toronto and India

Netomi worked with Sony Pictures to launch the first ever bot on Facebook Messenger for a $100M film, Goosebumps and subsequently joined Y Combinator as a member of the Winter 2016 class.

Netomi later partnered with Facebook’s Creative Shop and the Tommy Hilfiger fashion brand to develop a brand-specific bot with the goal of outperforming existing retail shopping bots.

In 2016 there was an update to the platform to incorporate multivariate testing. This type of testing, unlike traditional A/B testing, permits the monitoring of user interaction with the bot, adjustments to the bot’s tone, and experiments with the use of media.

In 2018, the company changed its name to Netomi. In 2021, the company raised $30 million in a Series B funding round led by WndrCo LLC, a technology and media investment firm co-founded by Hollywood mogul Jeffrey Katzenberg.